APA Style

Munro-Faure, L. et al (1996). Implementing Total Quality Management = Menerapkan Manajemen Mutu Terpadu . Jakarta: PT. Elex Media Komputindo.

MLA Style

Munro-Faure, Lesley. et al. "Implementing Total Quality Management = Menerapkan Manajemen Mutu Terpadu". Jakarta: PT. Elex Media Komputindo, 1996. Teks.