APA Style
Tschohl, John, Franzmeier, Steve. (2003).
Achieving Excellence Through Customer Service = Unggul Bersaing Melalui Layanan Pelanggan .
Jakarta:
PT Gramedia Pustaka Utama.
Chicago Style
Tschohl, John, Franzmeier, Steve.
Achieving Excellence Through Customer Service = Unggul Bersaing Melalui Layanan Pelanggan.
Jakarta:
PT Gramedia Pustaka Utama,
2003.
Kedokteran.
MLA Style
Tschohl, John, Franzmeier, Steve.
Achieving Excellence Through Customer Service = Unggul Bersaing Melalui Layanan Pelanggan.
Jakarta:
PT Gramedia Pustaka Utama,
2003.
Kedokteran.
Turabian Style
Tschohl, John, Franzmeier, Steve.
Achieving Excellence Through Customer Service = Unggul Bersaing Melalui Layanan Pelanggan.
Jakarta:
PT Gramedia Pustaka Utama,
2003.
Kedokteran.